New AI-enriched e-commerce solution launched in Dubai
DeliverAI, an AI-enriched e-commerce solution, has launched in Dubai, UAE, with the promise of getting retail and F&B selling online within 72 hours. DeliverAI is a rapid, integrated package. It cuts through the hassle of working with multiple partners to offer a single port of call for e-stores, payment gateways and delivery services.
The brainchild of Italian entrepreneur, Raffaele Tiberio, DeliverAI operates as a Software as a Service (SaaS) solution, but crucially does not end there. The team are intent on creating a full ecosystem around the software with a network of partners that includes local banks, telecom providers, delivery fleets and logistics experts. The team also offers access to web and app developers, fulfilment partners and payment gateways.
DeliverAI clients can be up and selling within three days, quickly finding new revenue channels to replace physical walk-ins that have been lost due to the pandemic. The solution is omnichannel – hyper-accelerating a pivot to online selling across multiple social and messaging channels, including WhatsApp, Instagram, Facebook and TikTok.
Tiberio added, “DeliverAI is a story of entrepreneurial resilience as much as it is one of innovation. Over the past few months, we've been hearing sombre stories of businesses suffering as a pandemic cuts them off from physical customers. For us, it's not just about creating something powerfully unique, but also saving industries and jobs. We genuinely want to help those brave entrepreneurs who've built businesses from scratch and have often sunk their lives into them.".
According to Tiberio, the company is offering high-quality products that match the biggest e-commerce players in the market and putting them directly in the hands of SMEs. “We also support them throughout their journey, with aftersales support, troubleshooting and anything else they might require — from AI-enriched customer relationship management to streamlined last-mile delivery," he added.
SME clients can collect and retain their own customer data, creating long-lasting relationships with them that increase the lifetime value of their customers. Other points of differentiation include AI-enabled consumer analytics that suggest activations and initiatives, and powerful insights to tailor outreach campaigns. The platform also unlocks deep insights to optimise business decisions by deciphering consumer behaviour.
Tiberio sees DeliverAI accelerate much-needed digital transformations for SMEs across the region. "SMEs represent over 70 percent of the region's GDP, for example, but only 4 percent of these in the MENA region have a plan for digital transformation. They need attention, support and easy-to-follow digital roadmaps given their importance as the main driver of economic growth," he concluded.