Emirates NBD cuts fees to back SMEs

Running a small or medium-sized business often comes with phases where managing cash flow and daily operations becomes a bit more challenging - especially when the wider business environment feels uncertain. In such moments, even small financial reliefs can make a noticeable difference.

Recognising this, Emirates NBD has introduced a Business Support Package aimed at helping SMEs navigate the coming months with a little more ease. The initiative is built around temporary fee waivers and discounts that directly impact everyday banking activities.

For many business owners, charges related to routine processes - like loan deferments, cheque returns, or even card replacements - can quietly add up. This package attempts to reduce that burden. It includes waiving loan deferment fees, removing international courier charges for business card deliveries, and eliminating cheque return fees in cases where cash flow interruptions are unavoidable.

There’s also relief on operational fronts. Businesses won’t be charged for cash withdrawals at ATMs across the UAE and GCC, and debit card replacement fees have been waived. On the trade side, companies dealing with letters of credit and guarantees will receive a 30 percent discount, which could be useful for those involved in import-export or supplier agreements.

In addition, Emirates NBD is extending a 40 percent discount on its Cash Management services by formalising what was previously an introductory offer. For SMEs that rely on these tools to manage liquidity and transactions, this could help streamline costs over time.

From the bank’s perspective, the move is about maintaining stability and supporting business continuity. Hamad Mohamed Zayed, Group Head of Business Banking, highlighted that the focus is on giving SMEs flexibility during a period where operational pressures and liquidity concerns are more noticeable. The broader aim, he noted, is to continue supporting the sector’s growth while ensuring businesses feel supported in their day-to-day functioning.

This step also aligns with larger efforts happening across the UAE. Recently, the Dubai Government approved an AED 1 billion economic support initiative to ease pressures on businesses. At the same time, the Central Bank of the UAE introduced a Financial Institution Resilience Package to strengthen the banking sector’s ability to handle current regional conditions.

Taken together, these measures reflect a coordinated effort to keep the business ecosystem steady. For SMEs, while challenges may not disappear overnight, initiatives like these can help create some breathing room - and sometimes, that’s exactly what’s needed to stay on track.